Fixing User Experiences for Zoom and Teams Calls on Wi-Fi
How many support tickets do you have for bad Zoom or Teams calls? Our AI model combines Zoom or Teams statistics with network data to predict a user’s call experience and determine the root cause of issues. We will show a variety of client, Wi-Fi and WAN issues impacting call quality that the model automatically detects. Furthermore, the metrics combined with network data can quantify the impact of access point hardware or firmware upgrades. Our AI framework allows objective and predictive troubleshooting that can proactively improve experiences before users even notice a problem.